Terms of Service

1. The agreement

These terms are an agreement between Synilogic, India (“Synilogic”, “we”, “us”) and the company or person that registers for or uses Shubh Sales AI (“you”). They cover this website, the web panel and the Android app (the “Service”). By creating an account or using the Service you accept them. If you accept on behalf of a company, you confirm you are authorised to do so. A signed agreement between you and us, where there is one, takes priority over these terms.

2. Your account

• Give accurate details when you register and keep them current.
• Your administrator decides who in your company has access and with what role. You are responsible for what your users do and for keeping their credentials secret.
• Tell us promptly at synilogicitsolution@gmail.com if you believe an account has been used without permission.
• You must be at least 18 and able to enter a binding contract.

3. Free trial

Where a trial is offered, it runs for the period shown at sign-up, on the plan shown, without a charge. When it ends, the account is limited until a paid plan is chosen. We may change or withdraw the trial offer for new sign-ups at any time.

4. Plans, fees and taxes

• Paid plans are billed in advance for the term you choose (monthly, quarterly or yearly) at the price shown when you buy or renew. Prices exclude GST and other taxes unless stated, and these are added to the invoice.
• Each plan has limits on users and usage. Extra capacity can be bought as add-ons; usage beyond what you have bought may be restricted or charged at the published rate.
• If a payment is not received by its due date, we may limit or suspend the account after any grace period on your plan.
• We may change prices for future terms. We will give you notice before a change applies to your renewal.
• Refunds are covered by our Refund and Cancellation Policy.

5. Using the Service properly

You agree not to, and not to let anyone else:

• use the Service to break the law, or to send unsolicited, deceptive or harassing calls or messages;
• message people who have opted out, or get around the opt-out controls;
• upload malicious code, probe or disrupt the Service, or try to reach another company’s data;
• copy, resell or sublicense the Service except under a partner agreement with us, or reverse engineer it except where the law allows;
• use the Service to build a competing product.

6. Call recording and messaging are your responsibility

The Service collects call recordings from your team’s handsets and sends messages through channels you connect. The law on recording calls and contacting customers differs by place and by industry. You are responsible for telling people they are being recorded where that is required, for obtaining and recording any consent needed, for registrations and templates required by telecom and messaging rules, and for honouring opt-outs. The Service provides tools for disclosure, consent, retention and deletion; deciding how to use them is yours.

7. Your data

• You own the data you and your users put into the Service (“Customer Data”). You give us permission to host and process it only to provide, secure and support the Service.
• You confirm you have the right to collect that data and to have us process it for you.
• We handle personal data as described in our Privacy Policy, and act on your instructions for the personal data in your account.
• You can export your data while your account is active. After the account is closed we delete it within 30 days, apart from records we must keep by law and backups that expire on their own schedule.

8. AI features

Transcripts, scores, summaries and suggestions are produced by automated systems and can be inaccurate or incomplete. They are there to help your people decide, not to decide for them. Check anything important before relying on it, and do not use AI output as the sole basis for a decision that significantly affects a person.

9. Third-party services

The Service connects to services run by others, such as WhatsApp, email and SMS providers, lead sources and payment gateways. Your use of them is under their terms, their charges are yours unless we say otherwise, and we are not responsible for their availability or their decisions about your account with them.

10. Partners and resellers

If you buy the Service through a partner agency, that agency may set your price, bill you and provide first-line support, and your payment terms are those you agreed with it. These terms still govern your use of the Service. Agencies that resell the Service do so under a separate partner agreement with us.

11. Our intellectual property

The Service, its software, design and documentation belong to Synilogic and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service for your own business during your subscription. If you send us feedback, we may use it without owing you anything.

12. Availability and changes

We work to keep the Service available and to give notice of planned maintenance, but we do not promise it will be uninterrupted or error-free. Features that depend on a phone’s own call recorder vary by handset and Android version. We may add, change or remove features; if we remove something you materially rely on during a paid term, tell us and we will work out a fair remedy.

13. Suspension and termination

• You may stop using the Service and close your account at any time; see the Refund and Cancellation Policy for what happens to fees.
• We may suspend or close an account that is unpaid, that breaks these terms, or that puts the Service or other customers at risk. Where it is practical we will give notice and a chance to put things right first.
• Sections that by their nature should survive (fees owed, intellectual property, disclaimers, liability, indemnity, governing law) continue after termination.

14. Disclaimers

The Service is provided “as is” and “as available”. To the extent the law allows, we exclude all warranties not stated in these terms, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

15. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect, incidental, special or consequential loss, or for lost profits, revenue, goodwill or data. Our total liability arising out of the Service in any twelve-month period is limited to the fees you paid us for the Service in that period. Nothing in these terms limits liability that cannot be limited by law.

16. Indemnity

You will defend and indemnify Synilogic against claims, penalties and costs arising from your Customer Data, from your recording of calls or sending of messages, or from your breach of these terms or of the law.

17. Governing law and disputes

These terms are governed by the laws of India. The parties will first try to resolve a dispute in good faith by writing to each other. Failing that, the courts of India at the place of Synilogic’s registered office have exclusive jurisdiction.

18. Changes to these terms

We may update these terms. We will post the new version here with its date and, for a material change, tell account administrators before it takes effect. Continuing to use the Service after that date means you accept the change.

19. Contact

Synilogic, India. Email: synilogicitsolution@gmail.com.