Refund and Cancellation Policy

1. Try before you pay

New companies start on a free trial where one is offered, with no card needed. Use it to judge the Service on your own calls before buying a plan.

2. Cancelling

• You can cancel a subscription at any time by writing to synilogicitsolution@gmail.com from an administrator’s email address.
• Cancelling stops the next renewal. Your plan stays active until the end of the term you have already paid for, and you can keep using and exporting your data until then.
• We do not charge a cancellation fee.

3. When we refund

Plans are paid in advance for the term chosen. We refund a payment in full when:

• you were charged twice for the same thing, or charged the wrong amount, because of an error;
• a payment was taken but the plan or add-on was never activated on your account and we cannot activate it;
• you ask within 7 days of your first payment for a paid plan and the Service did not work as described for you, after giving us a reasonable chance to fix it.

4. When we do not refund

• The unused part of a monthly, quarterly or yearly term after you cancel.
• Renewals, where the subscription was not cancelled before the renewal date.
• Add-ons and usage already consumed (for example AI analyses run or messages sent), and one-time setup fees once setup work has started.
• Accounts suspended or closed for breaking the Terms of Service.
• Charges made by third parties you connect, such as WhatsApp, SMS or payment gateway fees.

5. How to ask

Write to synilogicitsolution@gmail.com from an administrator’s email address with your company name, the invoice number and the reason. We reply within 2 working days.

6. How refunds are paid

• An approved refund goes back to the original payment method. We send it within 7 working days of approval; your bank or card issuer may take a further 5 to 10 working days to show it.
• We issue a GST credit note for every refund.
• Where you bought through a partner agency, refunds are handled by that agency under the terms you agreed with it.

7. Plan changes

If you move to a higher plan during a term, you pay the difference for the time remaining. If you move to a lower plan, the change applies from your next renewal and no refund is given for the current term.

8. Contact

Synilogic, India. Email: synilogicitsolution@gmail.com.